Last Updated: May 2025

At Red Cloud Jewels, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and store your information when you interact with us — whether online, through social media, or in person.

1. What Information We Collect

We may collect the following personal information when you engage with us:

• Your name, phone number, and email address
• Details about your jewellery enquiry or design preferences
• Your location or postal address (if applicable)
• Any messages or feedback you provide

This information is collected through our website, consultation forms, Meta lead ads, social media, email, or in-person conversations.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide personalised service
• Book and manage your consultation
• Offer design recommendations tailored to your vision and budget
• Send relevant updates, offers, and content (if you’ve opted in)
• Improve our services and customer experience

We do not sell, rent, or trade your personal information.

3. Marketing & Email Communications

If you choose to opt in, we may send you:

• Jewellery tips, stories, or behind-the-scenes updates
• Exclusive offers and limited-time promotions
• Invitations to events or seasonal campaigns

You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or by contacting us directly.

4. Data Storage & Security

Your information is stored securely and only accessible to authorised team members. We use trusted third-party platforms such as Meta, Google, and email service providers to manage and protect your data.

5. Accessing or Updating Your Information

You can request access to, correction of, or deletion of your personal information at any time by contacting us at:

Email: info@redcloudjewels.com.au
Address: 6/2955 Round Hill Rd, Agnes Water QLD 4677

6. Third-Party Services

We may use third-party tools to collect and process your data (such as Meta/Facebook lead forms, Google Analytics, or email marketing platforms). These services are governed by their own privacy policies.

7. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the date of the last update.

Questions?

If you have any questions or concerns about how your data is handled, feel free to get in touch. We value your trust and are happy to clarify anything.